Many of us find ourselves in situations where we need to have a difficult conversation with someone, and rather than have the conversation, we avoid it. Somehow, avoiding the conversation seems to be better than what we imagine it will be like to have the conversation.
This Difficult Conversations workshop is designed to help participants understand why they avoid difficult conversations and then to learn strategies to hold a productive conversation to gain a desired outcome. Group activities, discussion, self-reflection and role playing combine to make a very interactive workshop with an emphasis on skill building. Participants will leave with an action plan to use specific tools and techniques to handle difficult conversations successfully.
As a result of successful completion of this one-day workshop participants are expected to:
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