TUC

Troubleshooting Cisco Unified
Communications Systems Version 1.0

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Course Overview

Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).

Course Objectives

The professional will troubleshoot Unified Communications Systems / Solutions and components / products by identifying and isolating problems, recommending solutions, and implementing fixes.

Prerequisites

CCNA, CIPT 1 and 2, QoS, and GWGK

Course Outline

Troubleshooting Methodology
Analyzing and Isolating Problems
Common Unified Communications Problems Symptoms
Fixing Problems
Services, Resources and Tools for Troubleshooting